Receptionists and Information Clerks (43-4171)

Occupation description:  Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization. Excludes Switchboard Operators, Including Answering Service (43-2011).

For an explanation of the data, click on the question mark next to the heading.

Employment and Job Openings   (click here for the 10-year forecast)

  Average employment Average annual openings
  2014 estimate2024 projectionPercent change GrowthReplacementTotal
Alaska 2,7713,113 12.334 79114
United States 1,028,6001,126,300 9.59,780 27,72037,500

Job outlook

  • Alaska: Alaska’s employment growth is moderate with very high employment opportunities. Read more.


2016 Wages

  Mean Wage Wage by Percentile
  Mean10th25th Median75th90th
United States 14.009.3910.91 13.4216.4819.41
Alaska 15.9610.2112.69 15.4718.7822.70
Anchorage/Mat-Su Area 15.8710.1112.66 15.5318.6922.41
Fairbanks North Star Borough 16.8611.4913.24 16.1019.9023.90
Southeast Region 15.7110.3712.88 15.5718.0721.23
Balance of State 15.639.7712.19 14.7418.9522.87

Labor Force Indicators

2015 Worker Characteristics
Total workersNonresident workers Percent nonresidentPercent age 45 plusPercent age 50 plus
3,238401 12.428.3 22.0
2015 Potential Supply
Qualified but working in another occupation1,094
Currently employed in a lower paid occupation150
UI claimants previously working in occupation323
2015 ALEXsys Employment Data
Number of registrants 3,963
Number of job position postings 368
Ratio of registrants to job position postings 10.8

Typical Entry-level Education, Experience, and/or On-the-job Training

Education: High school diploma or equivalent Work experience: None On-the-job training: Short-term on-the-job training

Training Resources

 Degree
Alaska Computer Business Solutions LLC   (Anchorage)
Access Boot Camp
Access Level 1
Access Level 2
Access Level 3
Access Level 4
Acrobat Pro Level 1
Acrobat Pro Level 2
Excel Level 1
Excel Level 2
Excel Level 3
Office 365 Web Apps and Collaboration
Outlook 2010 Level 1
Outlook 2010 Level 2
Outlook 2013 Level 1
Outlook 2013 Level 2
Word Level 1
Word Level 2
Word Level 3

 Degree
Alaska Housing Finance Corporation   (Anchorage)
Accuplacer Testing
Customer Service
Internet Concepts and Applications
Introduction to Personal Computers
Proofreading
Spreadsheets
Word Processing

 Degree
Alaska Technical Center   (Kotzebue)
Microsoft Office Specialist Master Course
Workplace Basics

 Degree
Amundsen Educational Center   (Soldotna)
Computer Information Processor
General Office Clerk
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word
Quickbooks

 Degree
AVTEC   (Seward)
Business & Office Technology Office Assistant Certificate
MS Excel 2010 Level 1
MS Excel 2010 Level 2

 Degree
Galena Interior Learning Academy   (Galena)
Computer Science

 Degree
Ilisagvik College   (Barrow)
IC3 - Internet and Computing Core Certification Certificate

 Degree
Literacy Council of Alaska   (Fairbanks)
Computer Literacy

 Degree
North Star Computing   (Fairbanks)
Effective Business Writing
Excel Complete
Excel Unit 1
Excel Unit 2
Outlook Complete
Project
Word Complete
Word Unit 1
Word Unit 2

 Degree
Northern Industrial Training   (Palmer)
Microsoft Access / COMP001
Microsoft Excel / COMP002
Microsoft Office Introduction / COMP003
Microsoft Outlook / COMP004
Microsoft Project / COMP005
Microsoft Publisher / COMP006
Microsoft Word / COMP007

 Degree
Partners for Progress in Delta, Inc   (Delta Junction)
Business English
Microsoft Excel
Microsoft PowerPoint
Microsoft Word

 Degree
Southwest Alaska Vocational and Education Center   (Igiugig)
MS Access, Basic
MS Excel, Advanced
MS Excel, Intermediate
MS Suite, Certificate of Completion
Personal Computers/Cell Phones, Introduction
Quickbooks Certificate of Completion

 Degree
Vocational Training and Resource Center   (Juneau)
Advanced Microsoft Access
Advanced Microsoft Excel
Advanced Microsoft Outlook
Advanced Microsoft Word
Application Development with Access
Creating Forms in Microsoft Word
Data Analysis: Excel Power Pivots
Data Analysis: Pivot Tables
Excel 2016 VBA
Internet Search Techniques
Introduction to Adobe Acrobat Pro DC
Introduction to Computers & Windows
Introduction to Microsoft Access
Introduction to Microsoft Excel
Introduction to Microsoft Outlook
Introduction to Microsoft Word
Introduction to OneNote

 Degree
WinCertification   (Red Devil)
Basic Computers 15 Clock Hrs
IC3 Computer Fundamentals Certification (IC3)
Intro to Computing IC3 45 Clock Hrs
Intro to Windows 30 Clock Hrs
Introduction to MS Access
Introduction to MS Excel
Introduction to MS Word
Introduction to PC
Keyboarding 15/30/45 Clock Hrs
Microsoft: Digital Literacy
Microsoft: Windows Server