Customer Service Representatives (43-4051)

Occupation description:  Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excludes individuals whose duties are primarily installation, sales, or repair.

For an explanation of the data, click on the question mark next to the heading.

Employment and Job Openings   (click here for the 10-year forecast)

  Average employment Average annual openings
  2014 estimate2024 projectionPercent change GrowthReplacementTotal
Alaska 2,4552,609 6.315 6278
United States 2,581,8002,834,800 9.825,290 63,58088,870

Job outlook

  • Alaska: Alaska’s employment growth is low with very high employment opportunities. Read more.

2016 Wages

  Mean Wage Wage by Percentile
  Mean10th25th Median75th90th
United States 16.9110.0112.27 15.5319.9225.83
Alaska 17.7011.1513.42 16.8621.2825.79
Anchorage/Mat-Su Area 17.5910.7712.98 16.4421.3826.51
Fairbanks North Star Borough 15.8110.6812.58 14.7918.6822.79
Southeast Region 18.1813.0614.89 17.6321.2724.57
Balance of State 19.0312.6815.61 18.4822.5026.83

Labor Force Indicators

2016 Worker Characteristics
Total workersNonresident workers Percent nonresidentPercent age 45 plusPercent age 50 plus
3,105463 14.924.5 18.0
2016 Potential Supply
Qualified but working in another occupation1,068
Currently employed in a lower paid occupation327
UI claimants previously working in occupation280
2016 ALEXsys Employment Data
Number of registrants 6,710
Number of job position postings 1,013
Ratio of registrants to job position postings 6.6

Typical Entry-level Education, Experience, and/or On-the-job Training

Education: High school diploma or equivalent Work experience: None On-the-job training: Short-term on-the-job training

Training Resources

AVTEC   (Seward)
Business & Office Technology Office Assistant Certificate