Telephone Operators

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Training Information
- Alaska Training Clearinghouse
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  - Annual report that reviews the Statewide Training and Employment Program. Its goal is to reduce unemployment insurance claims and train workers for job openings.
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Local & Regional Information
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Publications
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- Alaska Economic Trends
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State of Alaska > Department of Labor > Research & Analysis Home > Alaska Occupations

Telephone Operators (43-2021)

Occupation description: Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.

For an explanation of the data, click on the question mark next to the heading.

Career Ladder/Lattice

The Alaska Career Ladder/Lattice is a tool to help job seekers identify upward career paths and lateral opportunities.
Click here to see the career ladder/lattice for Telephone Operators.

Employment and Job Openings

	Average employment			Average annual openings
	2010 estimate	2020 projection	Percent change	Growth	Replacement	Total
Alaska	112	120	7.1	1	3	4
United States	18,500	15,400	-16.8	0	500	500

Job outlook

Alaska: Alaska’s employment growth is low with low employment opportunities. Read more.

2012 Wages

	Mean Wage and 95% Confidence Interval			Wage by Percentile
	Low	Mean	High	10th	Median	90th
United States	n/a	16.67	n/a	9.18	15.79	26.16

Labor Force Indicators

2011 Worker Characteristics
Total workers	Nonresident workers	Percent nonresident	Percent age 45 plus	Percent age 50 plus
153	10	6.5	40.7	31.7

2011 Potential Supply

Qualified but working in another occupation	22
Currently employed in a lower paid occupation	8
UI claimants previously working in occupation	25

2011 ALEXsys Employment Data

Number of registrants	221
Number of job position postings	18
Ratio of registrants to job position postings	12.3

Typical Entry-level Education, Experience, and/or On-the-job Training

Education: High school diploma or equivalent

Work experience: None

On-the-job training: Short-term on-the-job training

Department of Labor and Workforce Development
Research & Analysis Section

1111 W. 8th St., Juneau, AK 99801
P.O. Box 115501, Juneau, AK 99811-5501

Phone: 907.465.4500 Fax: 907.465.4506