Switchboard Operators, Including Answering Service

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State of Alaska > Department of Labor > Research & Analysis Home > Alaska Occupations

Switchboard Operators, Including Answering Service (43-2011)

Occupation description: Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

For an explanation of the data, click on the question mark next to the heading.

Career Ladder/Lattice

The Alaska Career Ladder/Lattice is a tool to help job seekers identify upward career paths and lateral opportunities.
Click here to see the career ladder/lattice for Switchboard Operators, Including Answering Service.

Employment and Job Openings

	Average employment			Average annual openings
	2010 estimate	2020 projection	Percent change	Growth	Replacement	Total
Alaska	186	186	0.0	0	3	3
United States	142,500	109,300	-23.3	0	2,760	2,760

Job outlook

Alaska: Alaska’s employment growth is low with low employment opportunities. Read more.

2012 Wages

	Mean Wage and 95% Confidence Interval			Wage by Percentile
	Low	Mean	High	10th	Median	90th
United States	n/a	12.91	n/a	8.79	12.20	18.18
Alaska	14.44	15.26	16.08	11.52	14.96	19.81
Anchorage/Mat-Su Area (MSA)	13.55	14.57	15.59	10.84	14.26	19.10

Labor Force Indicators

2011 Worker Characteristics
Total workers	Nonresident workers	Percent nonresident	Percent age 45 plus	Percent age 50 plus
217	15	6.9	29.2	20.6

2011 Potential Supply

Qualified but working in another occupation	38
Currently employed in a lower paid occupation	2
UI claimants previously working in occupation	36

2011 ALEXsys Employment Data

Number of registrants	251
Number of job position postings	28
Ratio of registrants to job position postings	9.0

Typical Entry-level Education, Experience, and/or On-the-job Training

Education: High school diploma or equivalent

Work experience: None

On-the-job training: Short-term on-the-job training

Department of Labor and Workforce Development
Research & Analysis Section

1111 W. 8th St., Juneau, AK 99801
P.O. Box 115501, Juneau, AK 99811-5501

Phone: 907.465.4500 Fax: 907.465.4506