Computer User Support Specialists (15-1151)

Occupation description:  Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Excludes Network and Computer Systems Administrators (15-1142).

For an explanation of the data, click on the question mark next to the heading.

Employment and Job Openings   (click here for the 10-year forecast)

  Average employment Average annual openings
  2014 estimate2024 projectionPercent change GrowthReplacementTotal
Alaska 9991,053 5.45 1319
United States 585,900661,000 12.87,510 7,54015,050

Job outlook

  • Alaska: Alaska’s employment growth is low with high employment opportunities. Read more.

2016 Wages

  Mean Wage Wage by Percentile
  Mean10th25th Median75th90th
United States 25.5314.1518.18 23.7430.6439.50
Alaska 27.5717.1721.93 27.0832.1939.39
Anchorage/Mat-Su Area 27.4716.9221.79 26.8931.7540.33
Fairbanks North Star Borough 30.8620.8723.67 30.0737.3944.60
Southeast Region 27.0717.6523.33 27.2031.6936.45
Balance of State 26.4315.6621.11 26.5830.4236.76

Labor Force Indicators

2016 Worker Characteristics
Total workersNonresident workers Percent nonresidentPercent age 45 plusPercent age 50 plus
1,086100 9.229.7 20.9
2016 Potential Supply
Qualified but working in another occupation265
Currently employed in a lower paid occupation83
UI claimants previously working in occupation61
2016 ALEXsys Employment Data
Number of registrants 745
Number of job position postings 128
Ratio of registrants to job position postings 5.8

Typical Entry-level Education, Experience, and/or On-the-job Training

Education: Some college, no degree Work experience: None On-the-job training: None

Training Resources

AVTEC   (Seward)
Information Technology Certificate

Ilisagvik College   (Barrow)
Information Technology Support Specialist I Certificate
Information Technology Support Specialist II Certificate

North Star Computing   (Fairbanks)
CompTIA A+ Certification Prep Certificate

WinCertification   (Red Devil)
Microsoft: Installation of Windows 7

Alaska Economic Trends articles

Alaska’s IT Workers (April 2013)