Computer User Support Specialists (15-1151)

Occupation description:  Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Excludes Network and Computer Systems Administrators (15-1142).

For an explanation of the data, click on the question mark next to the heading.

Employment and Job Openings

  Average employment Average annual openings
  2014 estimate2024 projectionPercent change GrowthReplacementTotal
Alaska 9991,053 5.45 1319
United States 585,900661,000 12.87,510 7,54015,050

Job outlook

  • Alaska: Alaska’s employment growth is low with high employment opportunities. Read more.


2015 Wages

  Mean Wage Wage by Percentile
  Mean10th25th Median75th90th
United States 25.2113.9417.93 23.3830.3039.07
Alaska 27.7418.9822.31 27.2032.3638.55
Anchorage/Mat-Su Area 27.2317.4221.61 26.5231.4039.65
Fairbanks North Star Borough 32.3122.1726.90 32.5837.3043.51
Southeast Region 26.0017.3322.45 26.4930.1534.25
Balance of State 28.4920.7823.65 27.8032.6536.81

Labor Force Indicators

2015 Worker Characteristics
Total workersNonresident workers Percent nonresidentPercent age 45 plusPercent age 50 plus
1,09087 8.030.5 21.5
2015 Potential Supply
Qualified but working in another occupation254
Currently employed in a lower paid occupation61
UI claimants previously working in occupation59
2015 ALEXsys Employment Data
Number of registrants 691
Number of job position postings 195
Ratio of registrants to job position postings 3.5

Typical Entry-level Education, Experience, and/or On-the-job Training

Education: Some college, no degree Work experience: None On-the-job training: None

Training Resources

 Degree
AVTEC   (Seward)
Information Technology Certificate

 Degree
Ilisagvik College   (Barrow)
Information Technology Support Specialist I Certificate
Information Technology Support Specialist II Certificate

 Degree
North Star Computing   (Fairbanks)
CompTIA A+ Certification Prep Certificate

 Degree
WinCertification   (Red Devil)
Microsoft: Installation of Windows 7

Alaska Economic Trends articles

Alaska’s IT Workers (April 2013)