Computer User Support Specialists (15-1151)

Occupation description:  Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Excludes Network and Computer Systems Administrators (15-1142).

For an explanation of the data, click on the question mark next to the heading.

Employment and Job Openings   (click here for the 10-year forecast)

  Employment Average annual openings
  2016 estimate2026 projectionPercent change Labor force exitsOccupation transfersTotal
Alaska 9961,027 3.121 5276
United States 636,600708,700 11.313,700 34,60055,510

Job outlook

  • Alaska: Alaska’s employment growth is low with high employment opportunities. Read more.


2017 Wages

  Mean Wage Wage by Percentile
  Mean10th25th Median75th90th
United States 26.0314.6918.60 24.1431.0539.86
Alaska 28.6718.7622.38 27.5133.8942.11
Anchorage/Mat-Su Area 29.1319.1422.36 27.3634.0944.12
Fairbanks North Star Borough 31.3321.3024.41 30.2537.9445.45
Southeast Region 28.4011.4925.02 29.2734.3838.47
Balance of State 25.9916.6121.03 25.6030.3036.56

Labor Force Indicators

2016 Worker Characteristics
Total workersNonresident workers Percent nonresidentPercent age 45 plusPercent age 50 plus
1,086100 9.229.7 20.9
2016 Potential Supply
Qualified but working in another occupation265
Currently employed in a lower paid occupation83
UI claimants previously working in occupation61
2016 ALEXsys Employment Data
Number of registrants 745
Number of job position postings 128
Ratio of registrants to job position postings 5.8

Typical Entry-level Education, Experience, and/or On-the-job Training

Education: Some college, no degree Work experience: None On-the-job training: None

Training Resources

 Degree
AVTEC   (Seward)
Information Technology Certificate

 Degree
Ilisagvik College   (Barrow)
Information Technology Support Specialist I Certificate
Information Technology Support Specialist II Certificate

 Degree
WinCertification   (Red Devil)
Microsoft: Installation of Windows 7

Alaska Economic Trends articles

Alaska’s IT Workers (April 2013)